Partners for Business Systems ImprovementGoldcert Management Systems Ltd provides an integrated approach to business systems improvement. Our special skill is to help our clients combine creativity with structure, rather than sacrifice one for the other. The result is a unique response to the challenges faced by many organizations in transforming their quality systems for greater business benefit.
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The Key Questions facing Management System Designers and Strategists Ten major issues facing conventional Management Systems What is the Goldcert Management System? | |
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- How to align continual improvement systems with the organization's business goals? - How to reduce costs, increase productivity, improve quality and raise morale - all at the same time? - How to eliminate predictable problems from the business? - How to ensure that continual improvement permeates the culture of the organization? - How to maintain systematic processes without undermining creativity? - How to encourage creativity without undermining systematic control? - How to streamline the administration of the continual improvement system? - How to ensure an IT infrastructure that will respond to changing needs? - How to extend continual improvement to all parts of the business? - How to maintain strong management support for the continual improvement system? - How to share best practice within and between sites? - How to make the continual improvement system drive and not impede change? - How to derive significant added value from the continual improvement system? And most importantly: - How to address these challenges without disrupting the business?
Ten Major Issues facing conventional Management SystemsThe Goldcert approach is based on a recognition of significant issues facing conventional quality systems: 1. Quality should not exist in isolation from the business needs of the organization, yet in most companies real business and the quality system occupy parallel universes. 2. Most quality systems are overly concerned with maintaining compliance with documented procedures and pay little attention to the equally important challenge of planning, implementing and stabilising changes in the day-to-day operations of the business. Indeed many quality systems seem to run after the changes rather than lead them. 3. A collection of quality components (such as Document Control, Internal Audits, Corrective Actions etc) does not of itself constitute an effective system 4. Most quality documentation reflects what should happen on a good day despite the fact that most quality problems arise from what happens on a bad day. 5. Internal Audits are notorious for generating findings of little or no interest to senior management (ie of little or no relevance to the business needs of the organization). 6. Corrective Action systems, by definition, focus on reactive issues and fail to address the fact that pro active excursions can also undermine the integrity of the quality system and of the business. 7. The majority of quality systems are either paper-based and/or rely on general-purpose software such as Microsoft Office. These minimalist resources inhibit the development of truly effective systems capable of serving the distinctive needs of different user groups and especially the business needs of senior management. 8. Many multi-site organizations are characterized by parallel systems at different locations with little or no sharing of best practice. This conflicts fundamentally with the principle of continual improvement. 9. Senior management teams often regard quality systems as a necessary evil, essential to achieve and retain the coveted certificate on the wall but of limited value beyond that. The gulf between management and quality can often be expressed as "Management initiates change and quality cleans up the mess". 10. Very few quality systems set a target to improve the quality of the working environment for the staff. Fewer still succeed.
What is the Goldcert Management System?The Goldcert Management System is an exciting new business concept, ideally suited to the challenges of our times. It consists of a set of tools and methods to transform even the most stagnant quality systems into key drivers for business growth and development. Combining the benefits of creativity and structure, the Goldcert Management System offers a unique package of support, coaching, training and consultancy to abolish the traditional distinction between business and quality. Starting with your existing system, we tailor our services to ensure a phase-by-phase migration up to and including world class levels of performance. Goldcert Management Systems Ltd brings a wealth of international experience to the design, implementation, maintenance and improvement of effective management systems. Based on a unique background in management, software and quality, the Goldcert Management System has an impressive record of helping companies move from a compliance to a broader business definition of quality. Goldcert provides skilled training and consultancy services for different levels of the organization to ensure the successful integration of the business and quality systems. Senior management are helped to establish a clear vision for the future role of the quality system in support of their business objectives. Quality personnel are helped to adapt and extend the use of business support systems like ISO 9000:2000 to align them with that vision, Goldcert training and consultancy services are available for every stage of the journey. Taking full advantage of its rich experience, the Goldcert Management System adapts your current system to support a streamlined migration to world-class levels of performance. Goldcert training and consultancy services cover both the human and structural aspects of business quality innovation. Quality management initiatives must enjoy the whole-hearted support of the staff to be effective. However, improvements based on motivational methods alone can be difficult to sustain. The Goldcert Management System ensures effective management systems that enjoy the whole-hearted support of the entire organization. Staff take pride in the system because the system helps staff to feel good about themselves and their work.
We work in partnership with you, the client, as the focal point of all our efforts. We do not aim to please - we demand success. Each step of our relationship with you is designed to ensure that success in a way that reflects your business priorities and resources. Step 1 We meet youWe come to your facility to discuss your needs and preferences and to show you how we can add significant value to almost every aspect of your existing systems. Step 2 We get to know you betterBased on a positive outcome to Step 1, we carry out a fixed-price audit of your quality, business and information systems. This typically ranges from 1 to 3 days and results in a written report. Step 3 We talk with youWe discuss the report and its implications to identify key steps in meeting your requirements whether for a basic compliant system or for the Goldcert Management System option. Step 4 We proposeBased on the outcome of Step 3 we propose an appropriate body of work to fully meet your immediate requirements and lay the foundation for any future enhancements Step 5 We deliverWe provide training and support to ensure you derive maximum benefit from our services. Typically this involves intensive work by us in the early stages, tapering off as you "take over the reins". Step 6 We withdrawActually Step 6 is up to you. Our philosophy is to leave your system in a stable, sustainable condition. At that point you may decide to continue the journey on your own, or you may wish to avail of our services to further enhance your system. The choice is yours. Step 7 We keep in touchAs part of our own business quality, we place a high value on understanding our clients' evolving needs and on ensuring our clients are aware of our evolving services.
- The Goldcert Management System - from QMS components to a Continual Improvement system - ISO 9001:2000 - Opportunities and Threats in implementing the World's most successful Standard - Metric Management - The Life-blood of Factual Decision-making - "Channelling the Flow" - Structure and Creativity in Business - Implementing Corporate Social Responsibility programmes - Project Management with Built-in Quality - Implementing and Auditing Integrated Management Systems - Value-added Internal Auditing techniques - Change Management - Surfing the Interface between Creativity and Structure - Process Mapping should be Fun! - Key Decision Points - "The Atomic Theory of Continual Improvement" - Driving Continual Improvement with the G-O-L-D-C-E-R-T model - Team-building - Managing the Human Face of Continual Improvement
Rody Ryan
Phone +353 (0)1 496 9188 "Partners for Business Systems Improvement"
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