Publications

Our publications include:

Recent publications

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“Managing Metric Management with ISO 9001″

Published in:

Since its revision in the year 2000, the ISO 9001 standard for Quality Management Systems has placed a significant emphasis on “Measurement, Analysis and Improvement”. This emphasis (like many other elements of the Standard) reflects the growing maturity of quality management experience around the world. There is a strong trend amongst the better organizations towards the integration of the quality system and the management system.

The resulting “Business Model” is firmly based on the collection and analysis of appropriate metrics in significant areas of the organization’s activities. In this article we explore the opportunities and challenges involved in using the ISO 9001 standard as a framework for implementing an effective metric management system. . . . .

 

Please go to the eResource Centre to read/download the full document.

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“Opportunities and Challenges of ISO 9001 for Multi-site Organizations”

Published in the Proceedings of the XXVI Congress of IMECCA, the Mexican Institute for Quality Control,
Aguascalientes, Mexico 4-7th October 1998. Updated in 2013.

ISSUES

Some key issues facing multi-site organisations in relation to the ISO 9001 model for quality management systems include the following:

  1. In many multi-site organisations, corporate headquarters is the only part of the organisation that is not operating to the ISO 9001 standard. The result is a “double standard”, whereby even local management regard themselves as somehow “immune” to the demands of the quality management system. The perception that ISO 9001 applies mainly or only to supervisors and operational staff can quickly undermine the best efforts of the quality function to maintain a strong quality culture, and ultimately weaken the corporate culture itself . . . .

 

Please go to the eResource Centre to read/download the full document.

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“ISO 9001 Certification – Milestone or Millstone?”

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As the world continues to shrink under the twin influence of globalisation and new technology, the work of the International Organisation for Standardisation assumes ever-greater importance. Many organizations know of their work through the famous ISO 9000 family of standards for Quality Management Systems. With so many organizations registered across the globe in widely differing industrial and commercial sectors, it is arguably the most successful standard ever developed on the face of the planet.

Here we take a closer look at first the costs and then the benefits of ISO 9001 certification . . . . .

 

Please go to the eResource Centre to read/download the full document.

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“25 Years of ISO 9001″

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ISO 9001, the international standard for quality management systems, was released in March 1987 which makes it 25 years old this year (2012).

Rody Ryan, Director of Goldcert Management Systems Ltd is a member of the NSAI Quality Management Standards Committee which liaises with ISO on successive revisions of ISO 9001. In this article he takes a look at the impact of successive revisions of ISO 9001 over the past 25 years.

A journey that leads to a culture of quality

There is an old saying (at least 25 years old) that quality is not a destination, but a journey – a journey of continual improvement.

For many organisations, the ISO 9001 journey starts out in response to a sales issue. Certification guarantees extra brownie-points in a competitive tendering process and justifies all the pain of “compliance fatigue”. As experience of the standard unfolds, however, the journey can lead from “compliance as a necessary evil to keep the registrar happy” to “compliance as an expression of a culture of quality and a basis for systematic continual improvement”. . . . .

Please go to the eResource Centre to read/download the full document.

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